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Thanks to have shared your thoughts Eric. I'm operational key account manager of one the most important ffw on the market. To the question: " "How should we have been more resilient?". I'd tried to answer in the same way you done. But how we can grant total M2M integration (shippers, carriers, freight farwarder, consignee...)? And this could not be enough to implement a sort of disaster recovery plan for all the supply-chain.

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Oh wow, I'm so relieved to read this. "What would have needed to be done digitally to have made things more resilient?" is so the right question to ask Eric.

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