2 Comments

Eric, interestingly, we're seeing more customers willing to go through the pain of the TMS change process at the moment, as new revenue is hard to find and so cost-cutting is at the fore.

When we spoke to prospects one or two years ago, many acknowledged they weren't too happy with their software solutions overall (for various reasons) BUT they had little need to change - as everyone was focussed on new sales and new customers. Times were good in late 2020 to mid-2022, and their tech, while imperfect and expensive, was just not on the radar to change.

Today, we see those SAME companies coming back to us and they're ready for the switch, and the pain of moving from one TMS to another.

They ALL tell us it's all about "VALUE". They want lots of modern features, 100% cloud-based tech (i.e. no servers or IT staff for them to buy / pay), and all at a low cost.

The longer freight volumes and rates are down I feel the more this trend will grow...and the more that legacy (and expensive) incumbents like CargoWise / WiseTech Global will be replaced.

Great article!!!

Tim at AscendTMS (TheFreeTMS.com) By InMotion Global, Inc.

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Eric, interestingly, we're seeing more customers willing to go through the pain of the TMS change process at the moment, as new revenue is hard to find and so cost-cutting is at the fore.

When we spoke to prospects one or two years ago, many acknowledged they weren't too happy with their software solutions overall (for various reasons) BUT they had little need to change - as everyone was focussed on new sales and new customers. Times were good in late 2020 to mid-2022, and their tech, while imperfect and expensive, was just not on the radar to change.

Today, we see those SAME companies coming back to us and they're ready for the switch, and the pain of moving from one TMS to another.

They ALL tell us it's all about "VALUE". They want lots of modern features, 100% cloud-based tech (i.e. no servers or IT staff for them to buy / pay), and all at a low cost.

The longer freight volumes and rates are down I feel the more this trend will grow...and the more that legacy (and expensive) incumbents like CargoWise / WiseTech Global will be replaced.

Great article!!!

Tim at AscendTMS (TheFreeTMS.com) By InMotion Global, Inc.

Expand full comment