1 Comment
Sep 27, 2020Liked by Eric Johnson

I'd actually advocate that the biggest shift is from a rate marketplace, which is really just a pricing tool, to a vertically integrated freight marketplace, which includes not just pricing but also full shipment management (and, more importantly, the shipper advantages that ensues from centrally managed and controlled shipment management).

More simply, if a rate marketplace provides transparency for shippers and accountability on providers, a marketplace with management capabilities builds further by adding in management transparency for buyers and accountability on actual performance, not just price. It's the difference between Amazon only being a pricing marketplace vs being a marketplace that actually makes your consumer experience better.

Expand full comment